西渥太華凱悅嘉軒酒店 (Hyatt Place Ottawa West)

非常舒服的住宿經驗，早餐優於同價位的飯店，選擇多、品質好，房間設施新穎、維護的很好，飯店距離國會大廈開車約25分鐘，非常適合開車自駕的遊客

Clean and i like this hotel, maybe i will stay here in the future

Room cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd. We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers.. A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out. In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.

前台服務很好，環境不錯。房間乾淨明亮。

Just needed hotel for one night. Easy check, check out. Clean room, well appointed. Met all of our needs. Would recommend to others

房間很大，設施設備還不錯。

房間很好很大

酒店在渥太華郊外，停車方便。房間設施比較新。

This hotel will always remain my go to in the west end off Ottawa. It is always clean and the staff is very friendly.

Excellent! Nice decorations and friendly staff. Great Breakfast!